Cancellations and Refunds

HUTAIB MACHINERY AND SPARES believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Cancellation Policy

• Cancellations will be considered only if the request is made within 3-5 days of placing the order.
• The cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• HUTAIB MACHINERY AND SPARES does not accept cancellation requests for perishable items like flowers, eatables etc.

Refund Policy

• Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items, please report the same to our Customer Service team within 3-5 days of receipt of the products.
• The request will be entertained once the merchant has checked and determined the same at their end.
• If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3-5 days of receiving the product.
• For products that come with a warranty from manufacturers, please refer the issue to them.

Refund Processing

In case of any Refunds approved by HUTAIB MACHINERY AND SPARES, it'll take 1-2 days for the refund to be processed to the end customer.